Terms and Conditions

Scalp Culture Treatments


For the purposes of these Terms and Conditions:

Company; (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Scalp Culture Limited.

Services; refer to – Scalp Micropigmentation hair loss treatment also known as SMP.

Terms and Conditions; (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Website; refers to Scalp Culture, accessible from https://scalpculture.com/

You; means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Scalp Culture is a specialist in providing the following services (the “Services”):

SMP (Scalp Micropigmentation) hair loss treatment

We use state-of-the-art technology and pride ourselves on our procedures & techniques, and are committed to delivering our high-end Services to clients.

Term 1 – General

1.1 – By paying a booking fee you agree that you have read and understood these terms and conditions and agree to be bound by these terms.

1.2 – We reserve the right to amend, add or delete any or all of the terms and conditions at any time without any prior notice.

1.3 – If for any reason Scalp Culture is not capable of running the appointment as planned, whether caused by failure of equipment or information technology, technical failures, or any other cause beyond the control of Scalp Culture which interrupts the delivery of treatments. Scalp Culture reserves the right in its sole discretion, to reschedule, cancel, terminate, modify, or suspend the appointment subject to notice provided to clients.

1.4 – In the circumstance that the appointment cannot be held, we will reschedule (if we deem it is plausible) the appointment with you via a telephone call, text message, email, or another form of electronic communication, if we are unable to contact you via the methods provided.

1.5 – If any of these Terms and Conditions is determined to be unlawful, unenforceable, or void, only the relevant term or condition, or the part of the term or condition that is unenforceable will be excluded from these Terms and Conditions.

1.6 – Our failure to exercise any right under these Terms and Conditions does not constitute a waiver of that right or prevent the exercise of any other right.

Term 2 – Qualification for the Services

2.1 – You may not participate in our services if:

(a) you are under the age of 18

(b) you have not completed a client medical history and consent form

2.2 – We are not bound to provide, and we will not provide, the services to you until sub-paragraph 2.1 (a)-(b) above has been satisfied.

2.3 – You acknowledge and agree that the information provided on the Client Medical History and Consent Form accurately describes and reflects your current health to the best of your knowledge.

2.4 – If we determine that the provision of the Services to you may not be suitable given the information you have provided on your Client Medical History and Consent Form, we reserve our right to refuse our Services to you.

Term 3 – Consent

3.1 – You understand, agree, and consent to the following regarding our Scalp Micropigmentation Cosmetic Tattooing procedure:

(a) you will be courteous at all given times during our Services to staff members of Scalp Culture;

(b) the treatment is for cosmetic purposes only;

(c) you cannot donate blood for 6 months from the day of the procedure;

(d) you are aware that latex gloves are used by the Therapist;

(e) you have been provided with aftercare instructions which outline what is required after the procedure for maintenance and upkeep, and you understand that failure to follow the aftercare instructions may lead to infection or fading of pigments;

(f) we may use Topical Anaesthetics containing Lidocaine and Epinephrine;

(g) you are aware that you will require a total of 3 treatment sessions.

(h) you consent to us taking before and after photos of your Scalp Micropigmentation treatment for our own records. Also, we may, from time to time, use these photos on our social media pages only once we have obtained your permission to do so.

Term 4 – Non-Provision of the Services

4.1 – We may refuse to provide the Services at any time if, for reasons other than those set out in Term 2, we in our sole discretion decide to do so. If we terminate the services in these circumstances, the terms of Term 5 & Term 7 below will apply.

Term 5 – Refusal of an Order for the Services

5.1 – We, in our sole discretion and without having to provide a reason to you, may refuse any order to provide the services to you.

Term 6 – Price and Payment

6.1 – Our price for the treatment will be agreed upon with a Scalp Culture sales agent in advance.

6.2 – Acceptance is made of our services upon payment of a booking fee which will secure the quoted price provided by Scalp Culture.

6.3 – Scalp Culture reserves its right to alter the price of our services as per condition 1.2 prior to acceptance and payment of the booking fee, after which the price will be fixed for the agreed treatment schedule. If you fail to follow the agreed treatment schedule and return at a much later date of 60 days or more to complete your treatment, Scalp Culture reserves the right to renegotiate the price of our services.

Cosmetic Tattooing procedure – Initial consultation fee

6.4 – An initial booking fee of 99 GBP is required (non-refundable).

6.3 – If you decide to proceed, Scalp Culture requires an additional payment for each treatment session to be paid (non-refundable) in full 72 hours before your appointment. We do not accept payment at the clinic on the day of the treatment. You must arrive at the clinic with a Scalp Culture payment receipt in order to be accepted for treatment.

6.4 – Payment can be made via card, bank transfer, and Apple and Google Pay.

Term 7 – Refunds, Cancellations & Rescheduling

7.1 – If after your initial booking fee has been paid, you wish to cancel your appointment for any reason, your initial booking fee is non-refundable.

7.2 – Scalp Culture reserves its right, in its sole discretion, to have your initial booking fee refunded. This is on a case-by-case basis and only in exceptional circumstances will this be refunded.

7.3 – If you become aware that you are unable to attend your appointment, you must inform us at least 48 hours prior to the appointment or treatment session. Failure to provide adequate notice (by email, call, or text) will result in your booking fee being forfeited.


7.4 – A new booking fee is required to be paid upfront for rebooking your treatment session should you not inform us 48 hours prior to your appointment.

7.5 – If you attend an appointment 20 minutes late from the designated appointment time, Scalp Culture may cancel the appointment and a surcharge to have this rebooked will apply in accordance with condition 7.4.

7.6 – If an appointment session needs to be rescheduled by Scalp Culture, we will provide you notice as per condition 1.4. In this instance, Scalp Culture will provide clients with the option for a refund if the time and date are not suitable for your schedule.

7.7 – In the event that you are unable to attend your appointment, Scalp Culture will reschedule your appointment on a maximum of two occasions (per customer) at a suitable date and time in accordance with the next available date on our calendar. If you are unable to attend your appointment after two rescheduled appointments have been provided, your booking will be classed as a ‘no show’ and your booking fee will be forfeited.

Term 8 – Liability & Indemnity

8.1 – Our liability to you is limited to:

(a) in the event that, in providing the services to you, we breach any of the consumer guarantees and at our sole discretion the supply of the services again or the cost of having the services resupplied may be refunded.

(b) in any other circumstance, and to the fullest extent permitted by law, and at our sole discretion, the supply of the services again or the cost of having the services supplied again.

You acknowledge and agree that to the fullest extent permitted by law:

(c) we will not be liable for, and you indemnify us against, any consequential loss or damage suffered by you or any other party as a direct or indirect result of us providing the services to you.

8.2 – If you breach any of these terms, you indemnify us against all claims, liabilities, expenses (including legal fees on a solicitor-client basis), or losses that may be made against us or suffered by us arising from your breach of these Terms and Conditions.

Term 9 – Warranties & Guarantee

9.1 – Whilst every care is taken to ensure that the services we provide are to the highest possible standards, we make NO guarantee or warranty of the results due to the nature of skin as it heals, and aftercare taken by clients.

9.2 – The services are provided on an “as is” and “as available” basis with no express or implied warranty or conditions as to merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.